Privacy Policy
This Privacy Policy explains how Limited Liability Partnership "BIOME" ("BIOME", "we", "us", or "our") collects, uses, stores, shares, and protects personal data when you use the BIOME mobile application, website, and related services.
Operator details:
Limited Liability Partnership "BIOME"
BIN: 250640013073
Registered address: 117 Makataeva Street, Office 201, Almaty, Republic of Kazakhstan
Email: gorozhankin@biome-aiapp.com
Website: https://biome-aiapp.com
By using BIOME, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the application.
1. What BIOME is
BIOME is a mobile application that works as an AI-powered health and wellness coach. The application helps users organize health-related information, set personal wellness goals, receive personalized recommendations, track nutrition and activity, interact with an AI assistant, and use health-related features such as the Health Map, nutrition diary, challenges, recommendations, risk insights, and analytics.
BIOME is not a medical device, does not provide medical diagnosis, does not prescribe treatment, and does not replace consultation with a licensed healthcare professional. Any information, recommendations, risk insights, nutrition analysis, or AI-generated responses provided by BIOME are for informational and wellness-support purposes only.
If you have a medical emergency or serious symptoms, contact emergency services or a qualified healthcare professional immediately.
2. Categories of data we collect
Depending on how you use BIOME, we may collect the following categories of data.
2.1. Account and profile data
We may collect email address, name or nickname, user ID, authentication data, language and country settings, app version, device-related information, and subscription or Premium status.
We use this data to create and manage your account, authenticate you, provide app functionality, communicate with you, and support account recovery or deletion.
2.2. Health Map data
BIOME may ask you to provide information that is used to build your personal Health Map. This may include name or preferred form of address, biological sex, date of birth, height, weight, body mass index or other calculated indicators, health and wellness goals, physical activity level, sleep quality and sleep schedule, stress level, smoking and alcohol-related information, eating habits and nutrition preferences, food intolerances and allergies, chronic conditions, injuries, regular medications, genetic or hereditary conditions if provided by you, blood pressure or other health-related indicators, and other health or lifestyle information that you choose to provide.
This data is used to personalize BIOME's recommendations, risk insights, challenges, AI responses, nutrition analysis, and progress analytics.
2.3. Nutrition and food data
If you use BIOME's nutrition features, we may collect and process food photos, text descriptions of meals, voice input related to meals if this feature is available, meal time and meal type, food title and food components, portion size, calories, proteins, fats, carbohydrates and other nutrients, estimated nutritional indicators, meal score or nutrition score, AI-generated explanations related to your meals, and nutrition diary history.
This data is used to provide food recognition, nutrition analysis, calorie and macronutrient estimation, nutrition diary functionality, nutrition analytics, recommendations, and AI-powered explanations.
2.4. Medical analysis and uploaded files
If you upload medical tests, lab reports, images, PDFs, or other files, we may process files uploaded by you, text extracted or interpreted from uploaded files, medical indicators contained in the files, AI-generated summaries or explanations, records of uploaded analyses, and changes made to your Health Map based on the interpreted data.
Uploaded medical files and their interpreted results may contain sensitive health data. You should upload only files that belong to you and are relevant to your use of BIOME.
Do not upload passports, national IDs, bank cards, documents of other people, children's documents, intimate images, or any files that are not needed for BIOME's health and wellness functionality.
2.5. Chat and AI interaction data
When you interact with the BIOME AI assistant, we may collect and process your chat messages, AI responses, conversation history, questions and requests related to health, nutrition, sleep, activity, wellness, goals, or other topics, images or files sent through the chat if supported, and system metadata required to operate the chat.
Chat content may include personal data and health-related data if you choose to share it. BIOME uses this information to provide AI-powered responses, personalize recommendations, maintain conversation context, improve app functionality, and support your use of the application.
2.6. Data from Apple Health, Google Fit, Google Health, Health Connect, or similar services
If you choose to connect BIOME with Apple Health, Google Fit, Google Health, Health Connect, or similar services, BIOME may request access to selected health and fitness data, such as steps, walking or running distance, calories burned, activity data, workout data, sleep data, heart rate or other available indicators depending on the permissions you grant, and other health and fitness data that you explicitly allow BIOME to access.
BIOME accesses this data only with your permission. You can manage or revoke this access through your device settings or the settings of the relevant health service.
Health and fitness data from Apple Health, Google Fit, Google Health, Health Connect, or similar services is used to personalize your BIOME experience, generate insights, show analytics, support recommendations, and adapt challenges or goals.
We do not use health and fitness data from these services for advertising or selling data to third parties.
2.7. Device, technical, and usage data
We may collect device model, operating system version, app version, device identifiers or app instance identifiers, IP address, language settings, crash logs, performance data, app events and interactions, screens opened, feature usage, and error logs.
This data is used for security, diagnostics, analytics, product improvement, debugging, fraud prevention, and ensuring stable operation of the application.
2.8. Payment and subscription data
If you purchase a subscription or activate a trial, payments are processed by the relevant app store or payment provider, such as Apple App Store or Google Play.
We may receive and store information about subscription status, trial status, purchase confirmation, renewal or expiration date, store transaction identifiers, refund or cancellation status, and Premium access status.
We do not receive or store your full payment card number when payment is processed by Apple App Store, Google Play, or another external payment provider.
3. How we use your data
We use your data to create and manage your BIOME account, provide and personalize the Health Map, provide AI-powered chat and coaching features, generate personalized recommendations, generate risk insights and wellness-related explanations, analyze nutrition and maintain the nutrition diary, interpret uploaded health-related files if you use this feature, provide challenges and track progress, show analytics and trends, process Premium access and subscriptions, send service messages, account-related emails and notifications, provide customer support, improve app stability, safety and performance, detect errors, abuse or technical issues, and comply with legal obligations.
We do not sell your personal data.
4. Use of artificial intelligence and third-party AI providers
BIOME uses artificial intelligence technologies to provide certain features, including AI chat, nutrition analysis, health-related explanations, recommendations, risk insights, and interpretation of user-provided information.
To provide these features, BIOME may send relevant parts of your data to third-party AI service providers, including OpenAI API. The data sent may include your chat messages, relevant Health Map data, nutrition inputs, uploaded image or file content if needed for the requested feature, extracted or interpreted text from medical analysis files, goals and preferences, and contextual information required to generate a useful response.
We aim to send only the data that is reasonably necessary to provide the requested AI-powered feature.
AI-generated responses may be inaccurate, incomplete, or unsuitable for your specific situation. You should not rely on BIOME as a substitute for professional medical advice, diagnosis, or treatment.
5. Sharing data with third parties
We may share personal data with third parties only when necessary for the operation of BIOME, for legal reasons, or with your consent.
Such third parties may include AI service providers including OpenAI API, cloud hosting and infrastructure providers, database and backend service providers, analytics and crash reporting providers, email delivery providers, push notification providers, payment and subscription platforms such as Apple App Store and Google Play, customer support tools, professional advisors if necessary, and public authorities, courts, or regulators if required by law.
These third parties may process data only for the purposes described in this Privacy Policy or as otherwise required by law.
We do not sell your personal data to advertisers, data brokers, or other third parties.
We do not use your health data, medical data, lab results, chat content, or wearable data for third-party advertising or retargeting.
6. Analytics
BIOME may use analytics tools to understand how users interact with the application, improve product quality, detect technical issues, and measure feature performance.
Analytics data may include app opens, screen views, feature interactions, onboarding completion, subscription-related events, challenge interactions, nutrition feature interactions, crash and performance data, and general device and app information.
We do not intentionally send sensitive health content, medical analysis content, chat messages, lab values, diagnoses, or uploaded documents to analytics tools as event parameters.
Analytics data may be linked to an app instance ID, user ID, device ID, or other technical identifier where necessary for product analytics, debugging, security, or subscription functionality.
7. Push notifications and communications
If you allow push notifications, BIOME may send you notifications related to onboarding, reminders, challenges, nutrition diary, health and wellness insights, lab analysis processing results, app usage and product updates, and subscription or account status.
You can disable push notifications at any time in your device settings.
We may also send transactional emails, such as registration confirmation, password reset, account security messages, subscription-related messages, or important updates about the service.
8. Legal basis for processing
Depending on your location and applicable law, we may process your personal data based on one or more of the following legal bases: your consent, performance of a contract with you, compliance with legal obligations, our legitimate interests such as providing, securing and improving BIOME, and protection of vital interests where applicable.
For sensitive health data, we generally rely on your explicit consent or another applicable legal basis under relevant law.
You may withdraw your consent where processing is based on consent. Withdrawal of consent may limit or disable certain BIOME features.
9. Data storage and retention
We store your data for as long as necessary to provide BIOME services, maintain your account, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
Different categories of data may be stored for different periods depending on the feature and legal requirements.
When you delete your account, we delete or anonymize personal data associated with your account, unless we are required or permitted to retain certain data for legitimate reasons, such as legal compliance, payment and accounting records, fraud prevention, dispute resolution, security logs, and backup retention for a limited period.
More information about account and data deletion is available at: https://biome-aiapp.com/data_deletion
10. Data deletion
You may request deletion of your BIOME account and associated personal data.
You can do this in the BIOME app if account deletion is available in your profile settings, by contacting us at gorozhankin@biome-aiapp.com, or through the data deletion page: https://biome-aiapp.com/data_deletion
After account deletion, BIOME will delete or anonymize data associated with your account, subject to legal, security, accounting, or technical retention requirements.
Deleting the BIOME app from your device does not automatically delete your account or server-side data.
11. Your rights
Depending on your location and applicable law, you may have the right to access your personal data, correct inaccurate data, delete your personal data, restrict processing, object to certain processing, withdraw consent, request data portability, request information about how your data is used, and lodge a complaint with a data protection authority.
To exercise your rights, contact us at gorozhankin@biome-aiapp.com. We may need to verify your identity before processing your request.
12. Security
We use technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include encrypted transmission of data, access control, authentication mechanisms, server-side security measures, monitoring and logging, limitation of access to personal data, separation of permissions where applicable, and backup and recovery procedures.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your data using reasonable and appropriate safeguards.
13. International data transfers
BIOME may process and store data in countries other than your country of residence. Third-party service providers, including AI, hosting, analytics, and infrastructure providers, may also process data internationally.
Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections or other legally recognized mechanisms.
14. Children's privacy
BIOME is intended for users who are at least 18 years old, unless a different minimum age is required by applicable law.
BIOME is not intended for children and does not knowingly collect personal data from children. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete that data.
15. Data you should not upload
BIOME is designed for health and wellness-related use. You should not upload or send passports or national ID documents, bank cards or payment card details, documents that belong to other people, children's documents, intimate images, illegal content, or files unrelated to BIOME's health and wellness functionality.
If you send such data, we may delete it, refuse to process it, or take other steps necessary to protect privacy and security.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you through the app, by email, or by other appropriate means. The updated version will be available on our website and/or in the application.
Your continued use of BIOME after the updated Privacy Policy becomes effective means that you accept the updated terms, where permitted by law.
17. Contact us
If you have questions about this Privacy Policy, your personal data, or your privacy rights, please contact us:
Limited Liability Partnership "BIOME"
BIN: 250640013073
Registered address: 117 Makataeva Street, Office 201, Almaty, Republic of Kazakhstan
Email: gorozhankin@biome-aiapp.com
Website: https://biome-aiapp.com
